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Happy student learning to build a trad climbing anchor.

Policies

Our policies are as clear as our safety checks, ensuring that you always know what to expect. We prioritize transparency and security, providing you with a trustworthy experience every step of the way.

Satisfaction Guarantee 

At Squamish Climbing Academy, we’re committed to providing an exceptional climbing experience — one that’s safe, supportive, and inspiring.

If for any reason you’re not completely satisfied with your experience, we’ll work with you to make it right. Whether that means adjusting the program, providing additional instruction, or finding a suitable alternative, our goal is to ensure you leave feeling confident, valued, and satisfied.

Your feedback helps us grow, and we take it seriously. If something doesn’t meet your expectations, please reach out directly — we’ll do our best to resolve it quickly and fairly.

Because at Squamish Climbing Academy, your trust and enjoyment matter as much as the climb itself.

Climbers Pact

At Squamish Climbing Academy we have a pact. These are ethical guidelines we follow when climbing outdoors. Our pact includes:

  • Be considerate of other users

  • Park and camp only in designated areas

  • Take responsibility for your safety and those around you

  • Dispose of human waste properly

  • Stay on established trails whenever possible

  • Place gear and pads on durable surfaces

  • Respect wildlife, plants, soils, and cultural resources

  • Contribute to the access society of the area

  • Pack out all trash, crash pads, and gear

  • Learn and follow local climbing ethics

  • Respect regulations and closures

  • Use, install, and replace bolts responsibly

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Cancellation Policy 

Cancellations Within 7 Days

Cancellations made within seven (7) days of the scheduled program date will forfeit the full program cost.

Weather-Related Cancellations

• Extreme Weather: If severe weather conditions are expected to affect a scheduled course, Squamish Climbing Academy will contact participants the day before to discuss possible postponement.

• Unable to Reschedule: If you are unable to postpone and the guide cancels the course, you will receive a full refund.

• Day-of Conditions: No cancellations are made on the morning of a course. Participants are expected to meet their group to review conditions and discuss options. In some cases, alternative venues may be suitable for instruction even when the weather is poor.

 • Fees from credit card/debit card suppliers, PayPal: 2.9% are not refunded.

Privacy Policy 

Squamish Climbing Academy (“SCA”, “we”, “us”) respects your privacy.
By using our website or services, you agree to this policy.

1. Information We Collect

We collect information when you:

  • Register for camps, programs, or guiding services

  • Fill out forms or contact us

  • Subscribe to emails or newsletters

  • Make payments online

Examples of information we may collect:

  • Name, email, phone number

  • Parent/guardian and emergency contacts

  • Participant age and relevant medical or dietary information

  • Basic website and usage data (pages visited, device type)

2. How We Use Your Information

We use your information to:

  • Register participants and manage bookings

  • Communicate with you about programs and services

  • Provide a safe experience for youth

  • Process payments

  • Improve our website and offerings

We do not sell or rent your personal information.

3. Website Hosting & Payments (Wix Platform)

Our website is hosted on Wix.com.
Wix provides us with the online platform that allows us to offer and sell services.
Your data may be stored through:

  • Wix’s data storage

  • Wix databases

  • Wix applications

Wix stores your data on secure servers behind a firewall.

All direct payment gateways offered by Wix and used by our company follow PCI-DSS standards (Visa, MasterCard, American Express, Discover).
These standards help ensure secure handling of payment information.

SCA does not store full credit card details.

4. Youth Information

We collect youth data only with parent/guardian consent.
This information is used only to support program safety and operations.
We do not share youth information externally for marketing.

5. Sharing Your Information

We may share information only when necessary, including:

  • With trusted service providers (payment processing, email services, program registration tools)

  • If required by law, safety concerns, or to protect participants

We do not share personal data for advertising or resale.

6. Cookies

Our website may use cookies to:

  • Improve website functionality

  • Remember preferences

  • Analyze website traffic

You can manage or disable cookies through your browser settings.
Some website features may not work properly if cookies are blocked.

7. Your Rights

You may request to:

  • Access your information

  • Correct inaccurate information

  • Delete certain personal information

To request changes, please contact us.

8. Contact

For privacy questions or requests, reach us at:

Squamish Climbing Academy (SCA)
Email: jgodlington@gmail.com
Phone: 778-266-9541
Location: Squamish, BC, Canada

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